Frequently Asked Questions

Welcome to NIVARI MAISON — where timeless design meets modern luxury. Our FAQ page is here to provide clarity on everything from orders and shipping to product care and policies, ensuring your experience with us is seamless, refined, and effortlessly elevated..

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A: All orders are shipped via USPS. Please allow up to 2 business days for order processing. Once your order has been processed and shipped, delivery typically takes approximately 2 business days, depending on your location. You will receive a shipping confirmation and tracking information once your order has been dispatched.

A: At NIVARI Maison, we offer exchanges or store credit within 7 days of the original purchase date for eligible items. All merchandise must be unworn, unwashed, and returned with original tags attached.

Please note the following items are final sale and are not eligible for return or exchange:

• Accessories
• Shoes
• Swimwear
• Outerwear
• Discounted or sale items

All returns or exchanges are subject to approval at management’s discretion.

For online, return requests must be submitted by email to kiara@nivarimaison.com

A: Yes. Customers may select in-store pickup at checkout when available. Once your order is ready, you will receive an email notification with pickup instructions. Orders must be picked up during boutique business hours. Photo identification required and must match name on the order.

A: Due to the curated nature of our collections, many pieces are available in limited quantities and may not be restocked once sold out. We recommend purchasing items you love while they are available.

A: Yes. NIVARI Maison offers a Private Experience, a one-on-one styling appointment designed to provide personalized guidance while you shop our curated collection in an intimate boutique setting. Guests may enjoy champagne and dedicated styling assistance during their appointment.

To reserve your session, please visit the Private Experience page on our website.

A: Sizing may vary slightly depending on the garment and its fit. If you need assistance selecting the right size, please contact us and our team will be happy to provide guidance to help you find the best fit.

A: Yes. NIVARI Maison offers digital gift cards, making it easy to share the experience of curated fashion with someone special. Gift cards can be used both online and in-store.

A: We are open Tuesday – Friday | 12 PM – 6 PM and Saturday | 10 AM – 6 PM.

Unable to find an answer? Contact Support